Contacts

Contact Leafony Shop

For Leafony technical support and questions about purchases, shipping, returns, or faults, use the form on the Leafony Shop contact page (Japanese).

For technical support, describe what you are working on and the problem you encountered, such as:

• You get an error when compiling a sample sketch.
• Your code uses a library to read sensor values, but it does not behave as expected.
• Your own BLE communication program cannot receive data.

Focus on one problem in each inquiry to make it easier to understand.

How to contact us

1. Check the relevant documentation. See the FAQ and the documentation for your leaves or example.
2. Describe your situation using the template. Copy the template below and fill in what you have actually checked. If you do not know a model number or version, you can say so.
3. Send your inquiry through the form. Open the Leafony Shop contact page (Japanese) and enter your contact details and inquiry in the form.

Copyable question template

Start your inquiry with your goal and the problem, such as “Compiling my Leafony sensor-reading sketch produces an XX error.”

Copy the template below and paste it into your inquiry. Add code and error messages as text under the relevant heading.

Question template

## What I want to do
(What are you trying to achieve?)

## My environment
- Leafony kit name and leaf model numbers:
- Leaf combination and power source (USB, battery, etc.):
- Operating system and version:
- Development tools, board settings, libraries, and versions:

## What I have tried
(Links to the pages you followed, steps you took, and changes you made)

## Expected and actual results
(What happened after which action?)

## Error messages and code to reproduce the problem
(Paste the full error message and a short code example that reproduces the problem.)

Help us understand your situation

• Include Leafony and the leaf model numbers. This helps the support team identify what you are using.
• Include code and errors as text. If photos of the assembly or wiring are needed, follow the support team’s instructions for sending them.
• Describe the steps you tried and their results. Even if you do not know the cause, tell us what you did and what happened.

When you are ready, send your inquiry through the Leafony Shop contact page (Japanese).

Purchases, faults, and other inquiries

For questions about purchases, shipping, returns, or faults, use the same Leafony Shop contact page (Japanese). Include where you purchased the product, its name, and your inquiry.

Do not send passwords, private keys, or access tokens. Remove them from any code or logs before sending.